Global Support Engineer [mid-level]

*Please, submitting your CV in English will be a plus!**

As Global Support Engineer , you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures.

Want to be part of this transformation? So this position is for you!

Responsibilities:

Troubleshoot issues and bugs related to the core PAM/IAM functionality and its integrations

Maintain high responsiveness on support tickets and meet SLA expectations

Collaborate with cross-functional teams while providing accurate updates and guidance to customers

Escalate advanced or high-impact issues to the right internal teams with proper context

Document each support case clearly and contribute actively to the team's knowledge repositories

Analyze recurring incidents to recommend improvements in documentation, automation, or platform features

Help enterprise and strategic customers through issue ownership and end-to-end follow-up

Stay informed about product updates and feature releases to better advise customers

Requirements:

Bachelor&rsquo

s degree (or equivalent experience) in Computer Science, IT, Engineering, or related fields

Minimum 2 years of professional experience in technical support, infrastructure, or help desk roles

Fluent English (written and spoken) &ndash

required for daily client interactions and internal work documentation

Foundational understanding of Linux, Windows, TCP/IP networks, DNS, VPNs, and virtualization

Demonstrated troubleshooting abilities including reading logs, analyzing configs, and debugging system errors

Strong communication and problem-solving skills with accountability for support outcomes

Nice to Have:

Knowledge of PAM/IAM solutions (CyberArk, BeyondTrust, Delinea, etc.)

Familiarity with access control concepts such as LDAP, AD, MFA, credential vaulting

Some exposure to RESTful APIs, command-line scripting, or containerized environments

IT certifications in support, infrastructure, or cybersecurity (CompTIA, ITIL, etc.)

Working hours:

Work schedule: 12x36, daytime, 7am to 7pm.

Benefits:

Hiring Model: &ldquo

CLT&rdquo

Health Plan (No co-participation) - Sulam&eacute

rica

Dental Assistance (No co-participation) - Sulam&eacute

rica

Meal vouchers (R$ 1.210,00/month) - CAJU

Home office allowance (R$100.00/month)

Wellhub

Birthday Day Off

English classes

Life insurance

Access to ALURA (technical and personal/professional development courses)

Equipment needed to carry out the activities.

Fully remote position.

Sobre a empresa

:

WE ARE LEADERS!

Join the Segura's Team

We&rsquo

re shaping the future of cybersecurity.

Segura&trade

is a global cybersecurity company and a leading Brazilian PAM provider, with 20+ years of experience and a growing team across 3 continents. We build technology that protects digital identities, prevents privilege abuse, and helps organizations operate securely in an increasingly connected world.

But technology is only part of our story. People are at the heart of everything we do.

We believe great results come from collaboration, ownership, energy, and the constant drive to improve. Our culture is built around six values:

Ubuntu : "I am because of what we are"

Client : "The customer is at the center of everything we do"

Energy : "We always go with full power"

Results : "&zwj

Focus on tangible results, with a data-driven approach''

Joy : "Positive attitude to create a light environment"

Change : "We are not afraid to review everything and change if necessary"

Build the future with us

We&rsquo

re always looking for talented people who are passionate about technology, driven by impact, and excited to build something meaningful with us.

Explore opportunities across all of our teams!

Ready to make an impact? Join Segura&trade

and help us protect the digital world.