Customer Success Engineer (Mid-Level) – MENA (Based in Jordan)

As a Customer Success Engineer, you will be responsible for building trusted relationships with enterprise clients across the Middle East and North Africa (MENA) region and helping them achieve their business goals through our solutions.

You will own the customer journey from onboarding through ongoing adoption, proactively engaging with customers to understand their priorities, measure success, identify risks, and uncover opportunities to deliver additional value.

Working closely with customers and cross-functional teams, you will lead business-focused onboarding, success plans, health checks, adoption initiatives, and executive engagements. You will also act as a key voice of the customer internally, helping drive improvements across Product, Support, Sales, and other teams.

A solid understanding of technology and cybersecurity is valuable, but the primary focus of this role is customer engagement, business outcomes, adoption, satisfaction, retention, and value realization.

Responsibilities:

Build and maintain strong, trusted relationships with enterprise customers across the MENA region

Lead business-focused customer onboarding, ensuring a smooth transition and clear alignment on customer goals, expectations, and success criteria

Develop a deep understanding of customers&rsquo

business priorities, challenges, and desired outcomes, connecting them to the value delivered by our solutions

Proactively drive product adoption and value realization throughout the customer lifecycle

Conduct strategic customer health checks to assess engagement, adoption, satisfaction, risks, and opportunities

Develop and follow customer success plans, proactively addressing risks and identifying opportunities to strengthen customer relationships and outcomes

Act as a strong voice of the customer, bringing feedback, needs, and business opportunities to internal teams

Collaborate closely with Sales, Support, Product, and other internal teams to ensure a consistent and high-quality customer experience

Identify opportunities for customer retention, expansion, and increased value realization

Support executive-level engagements, business reviews, and strategic conversations with key customers.

Requirements (Must Have):

Must be based in the Jordan

Bachelor&rsquo

s in Computer Science, Cybersecurity, Information Systems, or related fields

4 years of experience in infrastructure, cybersecurity, security architecture, or technical consulting

Hands-on experience with operating systems (Windows and Linux) and virtualization technologies (VMware, VirtualBox, Hyper-V)

Strong background in network protocols and core networking concepts

Excellent communication, problem-solving, and relationship-management skills.

Requirements (Nice to Have):

Professional working proficiency in Arabic

Security+ or ISO 27001 Foundation certification

Knowledge of cloud security (certifications in AWS, Azure, etc.)

Familiarity with IAM, SIEM, and risk-based security frameworks

Experience with PAM, cloud and hybrid architectures, regulatory compliance, and risk management.

Working Conditions & Additional Info:

Based in Jordan

Contractor engagement

Sobre a empresa

:

WE ARE LEADERS!

Join the Segura's Team

We&rsquo

re shaping the future of cybersecurity.

Segura&reg

is a global cybersecurity company and a leading Brazilian PAM provider, with 20+ years of experience and a growing team across 3 continents. We build technology that protects digital identities, prevents privilege abuse, and helps organizations operate securely in an increasingly connected world.

But technology is only part of our story. People are at the heart of everything we do.

We believe great results come from collaboration, ownership, energy, and the constant drive to improve. Our culture is built around six values:

Ubuntu : "I am because of what we are"

Client : "The customer is at the center of everything we do"

Energy : "We always go with full power"

Results : "&zwj

Focus on tangible results, with a data-driven approach''

Joy : "Positive attitude to create a light environment"

Change : "We are not afraid to review everything and change if necessary"

Build the future with us

We&rsquo

re always looking for talented people who are passionate about technology, driven by impact, and excited to build something meaningful with us.

Explore opportunities across all of our teams!

Ready to make an impact? Join Segura&reg

and help us protect the digital world.